RETURNS POLICY

Orders are made on a Print on Demand system and consequently you may not cancel the order once you have placed it. We are a small, voluntary team at the Bright Path Shop and therefore do not have the facilities to store and re-sell items returned. We therefore kindly ask you to check the descriptions and item sizing details, before choosing your products. This also ensures we keep our carbon footprint as low as we can.

We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, excluding the shipping costs, which are at your own expense. This does not affect your statutory rights in connection with faulty items. Please see below for information on our Returns Process.

RETURNS PROCESS

All item(s) must be returned within fourteen (14) days from the date you receive your order. All returned item(s) must be in its original packaging, be in new and unused condition with all the original tags and labels attached. Please note that you will be required to cover the cost of the return shipping, including all international returns unless an item has arrived damaged, or an incorrect item has arrived that was not ordered.

To return an item(s) please send your return to the following address.

TBP Shop UK Ltd
c/o Symes
The Barn at Court Lodge
Bayham Road
Tunbridge Wells
TN3 9BJ
United Kingdom

Please note we cannot accept returns in person to our returns address.

We strongly recommend that you send the item(s) using a secure or trackable method - e.g., Tracked/Recorded/Special Delivery - and that you retain your proof of postage. Be advised that if your country of residence is not the United Kingdom, shipping your goods may take longer than expected. Any lost or damaged returned goods are your responsibility. We are not obliged to provide you a refund until we receive the goods back from you. We reserve the right to reject any return sent beyond the fourteen (14) day return period. If the item(s) is rejected, your item(s) will be returned to you along with a letter outlining the reason(s).

Once you have returned the item(s), please email us on shopcustomercare@thebrightpath.com to let us know which item(s) you have returned and the date you sent them.

REFUNDS

If the refund is approved after receiving your return and inspecting the condition of your item(s), we will process your return. Please allow up to fourteen (14) days from the receipt of your item to process your return, which will be applied to your original method of payment. Refunds may take 2-3 working days to appear on your credit card statement, depending on your credit card company. We will notify you by email once the return has been processed.

EXCEPTIONS & FAULTY ITEMS

For defective or damaged item(s) please contact us at the contact details below to arrange a replacement or a refund including delivery charges.

Please note:

We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their tags/labels removed. Every aspect of the return must be free from signs of use, wear, and odour. For further information about your statutory rights, contact your local Trading Standards Department or Consumer/Citizen’s Advice Centre,

EXCHANGES

If you would like to change the size or colour of your ordered item(s), please revisit our online store, and make a new order as required. You will need to pay for your new item and send the original back to us for a refund (subject to our returns policy as above). Replacement item(s) are always subject to stock availability.

QUESTIONS

If you have any questions concerning our return policy, please contact us at shopcustomercare@thebrightpath.com